Shipping & Delivery Information — International Orders

General Delivery Times

Standard international shipping: typically 2–3 weeks (approximately 14–21 days) to most destinations.
Economic international service: around 10–30 days depending on customs and local delivery conditions.
Express international service (EMS): faster priority delivery, approximately 7–10 days.

Delivery times may vary due to customs clearance, local postal handling, or other external factors beyond Serpost’s control.

International Coverage by Region

SERPOST delivers to North America, South America, Europe, Asia, Africa, and Oceania thanks to global postal agreements.

North America

Typical Delivery Estimate:

USA & Canada: Standard shipping often 2–4 weeks

DELIVERY depends on partner postal service in destination country.

Central & South America

Typical Delivery Estimate:

Most countries (e.g., Ecuador, Colombia, Chile, Argentina, Brazil): about 2–3 weeks

Europe

Typical Delivery Estimate:

Western countries (e.g., UK, Germany, France, Spain): about 3–4 weeks

Asia

Typical Delivery Estimate:

East & Southeast Asia (e.g., Japan, South Korea, Singapore): about 3–5 weeks

Africa

Typical Delivery Estimate:

Northern and sub-Saharan countries: 3–6 weeks depending on local handling

Oceania

Typical Delivery Estimate:

Australia & New Zealand: 3–5 weeks

Note: These timeframes are estimated and can vary according to customs procedures, local postal schedules, and transit connections.

Tracking & Updates

Once your parcel is shipped, you will receive a tracking number via email. You can track your shipment with SERPOST or partner postal services in your country of destination to follow progress through delivery.

Customs & Local Duties

For international orders, import taxes, duties, or customs fees may apply depending on your country’s regulations. These charges are usually the responsibility of the recipient.

Important Notes

Accuracy of Information:

Please ensure your shipping address and contact details are correct. Mistakes can delay delivery.

Variable Transit Times:

Transit times depend on routing, customs, and local delivery services.

Carrier Partners:In some regions, SERPOST hands over parcels to local postal carriers, who complete final delivery.