Frequently Asked Questions

How long does shipping take?

Estimated delivery time is 2 to 4 weeks, depending on the destination and shipping conditions.
We work primarily with SERPOST, Peru’s official postal service, with whom we have partnered for many years to ensure reliability and traceability.

Delivery times may vary due to customs or external factors beyond our control.

Can I request a different shipping carrier?

Yes. If you prefer a different courier or shipping agency, please contact us at:

info@lavicunita.com

Additional costs and specific conditions may apply.

How are products protected during shipping?

Each garment undergoes quality control and is carefully packaged to preserve its integrity and presentation.
All orders are securely sealed before dispatch.

Will I receive tracking information?

Yes. Once your order has been shipped, you will receive a tracking number via email.

Please ensure your contact and shipping information is accurate at checkout.

What if my order arrives damaged?

If your order arrives damaged, please notify us within 48 hours of delivery and send clear photos to:

info@lavicunita.com

Claims submitted after this period cannot be processed.

Security & Fraud Prevention

La Vicuñita:

• Does not request banking details via social media.

• Does not sell products outside our official website.

• Only communicates from email addresses ending in @lavicunita.com.

We reserve the right to cancel any order showing signs of fraudulent activity or payment irregularities.